Delivery Information
We always aim to provide a fair and simple delivery policy which we've outlined below to help you easily find the information you're looking for.
COVID-19 Virus Updates
We've prepared a separate page with a full statement which outlines the latest changes we've made to our business to protect our customers and team. You may find our COVID-19 statement here.
UK Delivery Options
You have a choice of delivery options to chose from when ordering from us, we aim to keep these choices as simple as possible. When placing your order you'll be given a choice of how you'd like your items delivery to be handled. We offer the following options which may vary or change based on items and/or your location:
Orders under £15
For orders below £15, the following simplified delivery options will be available:
- Priority Delivery (Next Working Day by 1pm): £9.99
- Fast Delivery (Next Working Day): £5.99
- Standard Delivery (3 to 5 Working Days): £4.99
Orders over £15
For orders over £15, the following simplified delivery options will be available:
- Free Delivery (3 to 5 Working Days)
- Priority Delivery (Next Working Day by 1pm): £9.99
- Fast Delivery (Next Working Day): £5.99
Orders over £50
For orders over £50, the following simplified delivery options will be available:
- Free Delivery (Next Working Day)
- Priority Delivery (Next Working Day by 1pm): £9.99
We also may occasionally offer other options where necessary and typically, most of our deliveries will be handled by Royal Mail.
Delivery Prices
For our paid delivery options we base our delivery prices on how much we ourselves will be charged for the delivery of your item by the courier. We always try to keep this cost as low as possible and offer the most cost-effective delivery options.
Dispatch Times
If your order is placed before 14:00, Monday to Friday then we’ll aim dispatch your items the same day that you’ve placed your order (subject to cleared payment).
Orders placed after 14:00 Monday to Friday will usually be dispatched the next working day.
Delivery Tracking Details
We will always provide you with full tracking details when the delivery service provides us with these details.
Free Delivery Options
We always try to keep costs down for our customers where we can, so we always offer free shipping for orders over £15 within the UK.
Collect From Store
We offer a collect from store option where you can choose to come pick up your item(s) from one of our stores (the one which you picked during checkout).
If you’ve chosen this option then you’ll need to show us your invoice as proof of purchase, we'll email you this, simply show us the email on your smartphone, bring some ID which matches your invoice when you're collecting your item(s) (We don’t want to give your order to the wrong person!).
We recommend you wait at least 30 minutes before attempting to pick up your item(s), this allows our team time to pack and prepare your item(s) for you.
You’ll have 60 days to collect your item, if your item(s) are not collected within 60 days you will receive a full refund and your order will be cancelled.
Same Day Local Delivery
We offer same-day local delivery for customers within 10 miles of our Gainsborough store. Orders placed before 15:00 Monday-Saturday will be delivered between 17:00 and 18:00 the same day, any orders placed after 15:00 Monday-Saturday will be delivered the next working day.
We will often automatically select your order for free local delivery if you are within the mile radius.
Further Information
If you would like clarification or have a question, please do not hesitate to contact us and we'll be happy to answer any questions you may have!